Luna Tech offers IT support to fit any need and budget.

From an “all you can eat” fully unlimited Platinum plan to the occasional per-hour Break-Fix arrangement.

All of our Managed IT Plans include unlimited remote support, 24/7 Proactive monitoring and maintenance, and access to the friendliest support professionals guaranteed!

Plans are priced per device (ie. computer, server, or laptop) or per user whichever is greater. Printers and networking equipment are all included! 

Frequently Asked Questions

Do you have a minimum contract length?

Our Managed IT contracts are annual auto-renewing agreements with options to cancel due to non-performance or transfer the service to another owner.

My organization does not meet the minimum device or user count for the plan I want. May I still engage in a Managed IT Plan?

Yes! We will simply bill for the minimum amount.

Do I have to enroll all of my user/devices in a plan or can I pick and choose?

To ensure the entire IT environment is protected, we must insist that all devices connected to the network are under management with endpoint protection.

Do you charge for onboarding before starting a Managed IT Plan?

No! We believe everyone should benefit from the plan immediately. Any onboarding projects or tasks outside of low voltage work or light construction (such as mounting equipment, running wires, etc.) to bring an environment up to speed are included.

What is Vendor Support?

Vendor Support means we will act on your behalf to solve problems with your technology vendors. Whether that’s Office 365, your internet provider, copier lessor, telephone carrier, and more. Vendor Support is only included for our Platinum clients. It is charged at the break-fix rate for any other plan.

Can you clarify the On-Site Support including drive time? Will I be charged round-trip? Where does the clock start?

Drive time is calculated one-way from the office to the client. We do not charge round-trip. For our Northern California customers, the clock starts near the Sacramento Executive Airport. For our Central Texas clients, the clock starts near the Bar W Marketplace shopping center at Highway 29 and Ronald Reagan Blvd east of Liberty Hill.

Do you charge minimums for break-fix support?

Yes. Outside of a technician’s valuable time, there are back-office administrative tasks, software subscriptions, and other expenses that equip us to offer the best customer support we can. Therefore, our policy is to charge a 1/2 hour minimum for remote support and a 1 hour minimum for on-site support rendered.

Is security or regulatory compliance included?

We do not certify businesses for compliance. If you are required to maintain vulnerability scanning, risk assessments, and written incident response plans, we charge $11 per user or device (whichever is greater) per month. We can help with FTC Safeguards compliance and cyber security insurance compliance.