844-803-LUNA [email protected]

IT Service Pricing

 

Luna Tech offers IT support to fit any need and budget.

From an “all you can eat” fully unlimited Platinum plan to the occasional per-hour Break-Fix arrangement.

All of our Managed IT Plans include unlimited remote support, 24/7 Proactive monitoring and maintenance, and access to the friendliest support professionals guaranteed!

Plans are priced per device (ie. computer or laptop) or per user whichever is greater. Servers, printers, and networking equipment are all included! 

 

 

Device/User Minimums

24/7 Proactive Monitoring

Remote Support

On-Site Support (Incl Drive time)

Server Image Cloud Backup

Support Hours

Anti-Virus

Support Priority

After Hours Emergency Response

Dedicated VIP Number

Managed Secure Firewall

Office 365 / G-Suite Support

Vendor Contract Negotiations

Recurring Security Audits

Disaster Recovery Plan

Platinum
$99
VIP All-Inclusive with 24/7/365 Support
Device Minimums
NONE
24/7 Proactive Monitoring
Included
Remote Support
Unlimited
On-Site Support (Incl Drive Time)
Unlimited
Server Image Cloud Backup
Unlimited
Support Hours
Phones Always Answered Live 24/7/365
Anti-Virus 
Premium Included
Support Priority
First-In-Line
After Hours Emergency Response
Included
Dedicated VIP Number
Included
Managed Secure Firewall
Included
Office 365 / G-Suite Support
Included
Vendor Contract Negotiations
Included
Recurring Security Audits
Included
Disaster Recovery Plan
Included
Gold
$55
Most popular plan with great benefits
Device Minimums
5
24/7 Proactive Monitoring
Included
Remote Support
Unlimited
On-Site Support (Incl Drive Time)
$65 /hour
Server Image Cloud Backup
$15 / TB / month
Support Hours
Phones Answered Live Mon-Fri 9-5
After Hours Paging
Anti-Virus
Basic Included  Premium $4.00
Support Priority
Above Silver
After Hours Emergency Response
$190 /hr
Dedicated VIP Number
Managed Secure Firewall
Office 365 / G-Suite Support
Vendor Contract Negotiations
Recurring Security Audits
Disaster Recovery Plan
Silver
$25
Entry plan to MSP, monitoring, support
Device Minimums
10
24/7 Proactive Monitoring
Included
Remote Support
Unlimited
On-Site Support (Incl Drive Time)
$95 /hour
Server Image Cloud Backup
$20 / TB / month
Support Hours
Mon-Fri 9-5           After-Hours Paging
Anti-Virus
Basic Included Premium $4.50
Support Priority
Above Break-Fix
After Hours Emergency Response
Dedicated VIP Number
Managed Secure Firewall
Office 365 / G-Suite Support
Vendor Contract Negotiations
Recurring Security Audits
Disaster Recovery Plan
Break-Fix
 
For occasional, non-urgent help
Device Minimums
n/a
24/7 Proactive Monitoring
none
Remote Support
$135 /hour
On-Site Support (Incl Drive Time)
$135 /hour
Server Image Cloud Backup
$30 / TB / month
Support Hours
Mon-Fri 9-5     After-Hours Paging
Anti-Virus
Premium $5.00
Support Priority
After Hours Emergency Response
Dedicated VIP Number
Managed Secure Firewall
Office 365 / G-Suite Support
Vendor Contract Negotiations
Recurring Security Audits
Disaster Recovery Plan

Frequently Asked Questions

 

I am already engaged in a Managed IT Contract. Will I be forced into a new plan?

No! Your existing agreement, pricing, and terms will remain in effect. You’re welcome to switch to one of the new plans. Please contact us for more information.

Do you have a minimum contract length?

No! We earn your business every month. Our clients are welcome to modify or cancel their Managed IT arrangement at any time.

My organization does not meet the minimum device or user count for the plan I want. May I still engage in a Managed IT Plan?

Yes! We will simply bill for the minimum amount.

Do you charge for onboarding before starting a Managed IT Plan?

No! We believe everyone should benefit from the plan immediately. Any onboarding projects or tasks to bring an environment up to speed are included.

Can you clarify the On-Site Support including drive time? Will I be charged round-trip? Where does the clock start?

Drive time is calculated one-way from the office to the client. We do not charge round-trip. For our Northern California customers, the clock starts near the Nevada Union High School in Grass Valley. For our Central Texas clients, the clock starts near the Bar W Marketplace shopping center at Highway 29 and Ronald Reagan Blvd east of Liberty Hill.

What is the difference between Premium and Basic Anti-Virus?

All Managed IT Customers have access to Bit Defender basic anti-virus through our remote monitoring and management tool: Ninja One. We offer a premium solution powered by Malwarebytes Endpoint Detection and Response

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