844-803-LUNA [email protected]

IT Service Pricing

 

Luna Tech offers IT support to fit any need and budget.

From an “all you can eat” fully unlimited Platinum plan to the occasional per-hour Break-Fix arrangement.

All of our Managed IT Plans include unlimited remote support, 24/7 Proactive monitoring and maintenance, and access to the friendliest support professionals guaranteed!

Plans are priced per device (ie. computer, server, or laptop) or per user whichever is greater. Printers and networking equipment are all included! 

 

 

Device or User Minimums

24/7 Proactive Monitoring

Remote Support

On-Site Support (Incl Drive time)

Server Image Cloud Backup

Support Hours

Anti-Virus

Support Priority

After Hours Emergency Response

Dedicated VIP Number

Managed Secure Firewall

Office 365 / G-Suite Support

Vendor Support

Recurring Security Audits

Disaster Recovery Plan

Platinum
$99
VIP All-Inclusive 24/7/365 Support
Device/User Minimums
4 / $396
24/7 Proactive Monitoring
Included
Remote Support
Unlimited
On-Site Support (Incl Drive Time)
Unlimited
Server Image Cloud Backup
Unlimited
Support Hours
Phones Always Answered Live 24/7/365
Anti-Virus
Included
Support Priority
First-In-Line
After Hours Emergency Response
Included
Dedicated VIP Number
Included
Managed Secure Firewall
Included
Office 365 / G-Suite Support
Included
Vendor Contract Negotiations
Included
Recurring Security Audits
Included
Disaster Recovery Plan
Included
Gold
$65
Most popular plan with great benefits
Device/User Minimums
7 / $455
24/7 Proactive Monitoring
Included
Remote Support
Unlimited
On-Site Support (Incl Drive Time)
$75 /hour
Server Image Cloud Backup
$15 / TB / month
Support Hours
Phones Always Answered Live Mon-Fri 7-7      After-Hours Paging
Anti-Virus
Included
Support Priority
Above Silver
After Hours Emergency Response
$190 /hr
Dedicated VIP Number
Included
Managed Secure Firewall
Office 365 / G-Suite Support
Vendor Contract Negotiations
Recurring Security Audits
Disaster Recovery Plan
Silver
$40
Entry plan to MSP, monitoring, support
Device/User Minimums
10 / $400
24/7 Proactive Monitoring
Included
Remote Support
Unlimited
On-Site Support (Incl Drive Time)
$95 /hour
Server Image Cloud Backup
$20 / TB / month
Support Hours
Mon-Fri 7-7           After-Hours Paging
Anti-Virus
Included
Support Priority
Above Break-Fix
After Hours Emergency Response
Dedicated VIP Number
Managed Secure Firewall
Office 365 / G-Suite Support
Vendor Contract Negotiations
Recurring Security Audits
Disaster Recovery Plan
Break-Fix
 
For occasional, non-urgent help
Device Minimums
n/a
24/7 Proactive Monitoring
none
Remote Support
$165 /hour
On-Site Support (Incl Drive Time)
$165 /hour
Server Image Cloud Backup
$35 / TB / month
Support Hours
Mon-Fri 9-5     After-Hours Paging
Anti-Virus
Premium $6.00
Support Priority
1st Come 1st Serve
After Hours Emergency Response
Dedicated VIP Number
Managed Secure Firewall
Office 365 / G-Suite Support
Vendor Contract Negotiations
Recurring Security Audits
Disaster Recovery Plan

Frequently Asked Questions

 

Do you have a minimum contract length?

Our Managed IT contracts are annual self-renewing agreements with options to cancel due to non-performance or transfer the service to another owner.

My organization does not meet the minimum device or user count for the plan I want. May I still engage in a Managed IT Plan?

Yes! We will simply bill for the minimum amount.

Do you charge for onboarding before starting a Managed IT Plan?

No! We believe everyone should benefit from the plan immediately. Any onboarding projects or tasks outside of low voltage work or light construction (such as mounting equipment, running wires, etc.) to bring an environment up to speed are included.

What is Vendor Support?

Vendor Support means we will act on your behalf to solve problems with your technology vendors. Whether that’s Office 365, your internet provider, copier lessor, telephone carrier, and more. Vendor Support is only included for our Platinum clients. It is charged at the break-fix rate for any other plan.

Can you clarify the On-Site Support including drive time? Will I be charged round-trip? Where does the clock start?

Drive time is calculated one-way from the office to the client. We do not charge round-trip. For our Northern California customers, the clock starts near the Sacramento Executive Airport. For our Central Texas clients, the clock starts near the Bar W Marketplace shopping center at Highway 29 and Ronald Reagan Blvd east of Liberty Hill.

Do you charge minimums for break-fix support?

Yes. Outside of a technician’s valuable time, there are back-office administrative tasks, software subscriptions, and other expenses that equip us to offer the best customer support we can. Therefore, our policy is to charge a 1/2 hour minimum for remote support and a 1 hour minimum for on-site support rendered.

Is security or regulatory compliance included?

We do not certify businesses for compliance. If you are required to maintain vulnerability scanning, risk assessments, and written incident response plans, we charge $11 per user or device (whichever is greater) per month. We can help with FTC Safeguards compliance and cyber security insurance compliance.

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