IT Service Pricing
Luna Tech offers IT support to fit any need and budget.
From an “all you can eat” fully unlimited Platinum plan to the occasional per-hour Break-Fix arrangement.
All of our Managed IT Plans include unlimited remote support, 24/7 Proactive monitoring and maintenance, and access to the friendliest support professionals guaranteed!
Plans are priced per device (ie. computer or laptop) or per user whichever is greater. Servers, printers, and networking equipment are all included!
24/7 Proactive Monitoring›
On-Site Support (Incl Drive time)›
Server Image Cloud Backup›
After Hours Emergency Response›
Dedicated VIP Number›
Managed Secure Firewall›
Office 365 / G-Suite Support›
Vendor Contract Negotiations›
Recurring Security Audits›
Disaster Recovery Plan›
Frequently Asked Questions
I am already engaged in a Managed IT Contract. Will I be forced into a new plan?
No! Your existing agreement, pricing, and terms will remain in effect. You’re welcome to switch to one of the new plans. Please contact us for more information.
Do you have a minimum contract length?
No! We earn your business every month. Our clients are welcome to modify or cancel their Managed IT arrangement at any time.
My organization does not meet the minimum device or user count for the plan I want. May I still engage in a Managed IT Plan?
Yes! We will simply bill for the minimum amount.
Do you charge for onboarding before starting a Managed IT Plan?
No! We believe everyone should benefit from the plan immediately. Any onboarding projects or tasks to bring an environment up to speed are included.
Can you clarify the On-Site Support including drive time? Will I be charged round-trip? Where does the clock start?
Drive time is calculated one-way from the office to the client. We do not charge round-trip. For our Northern California customers, the clock starts near the Nevada Union High School in Grass Valley. For our Central Texas clients, the clock starts near the Bar W Marketplace shopping center at Highway 29 and Ronald Reagan Blvd east of Liberty Hill.
What is the difference between Premium and Basic Anti-Virus?
All Managed IT Customers have access to Bit Defender basic anti-virus through our remote monitoring and management tool: Ninja One. We offer a premium solution powered by Malwarebytes Endpoint Detection and Response