Business VoIP & Connectivity

Business phone service

This is the foundation of every plan. You get a complete, business-grade phone system that runs over your internet connection, so your team can make and take calls from the office, from home, or on the road, all under the same professional number.

Taxes and standard fees

What you see is what you pay. The monthly price already includes the standard taxes and regulatory fees that most providers add on after you sign up. That means no surprise line items on your first invoice and a phone bill you can actually budget around, month after month.

One phone number per user

Every person on your team gets their own dedicated business number. Customers can reach the right person directly, your employees keep their personal cell numbers private, and your business keeps a consistent, professional presence on every call that goes out.

Desktop phone, mobile app, or softphone

Take your business line anywhere. Use a traditional desk phone at the office, the mobile app on your cell, or a softphone right on your computer. It is the same number and the same features on every device, so you never miss a call whether you are at your desk or out on a job site.

Auto attendant and call routing

A fully customizable virtual assistant answers every call and lets callers select their destination, like "press 1 for sales, press 2 for support." Calls then ring the right person or department automatically, so customers stop getting bounced around and your team spends less time transferring calls. It improves the caller experience without needing a live receptionist, and it makes a small business sound like a well-run operation from the very first ring.

Voicemail and voicemail-to-email

Never lose a message again. Access voicemail through your email or your web portal instead of dialing in and punching a code. Every message is saved and can land straight in your inbox, so you can listen and respond between jobs without navigating complicated menus. You follow up faster and keep every customer request in one easy place.

Unlimited 1-1 SMS/MMS texting

Message your contacts and customers from your business number. Engage in convenient picture and text messaging to offer your contacts a convenient way to get in touch with you.

Conference calling

Easily host seamless conference calls without relying on third-party tools or paying per-minute charges. Whether it is a quick morning huddle with your crew or a project call with a customer and a vendor, our system includes built-in support for multi-person meetings so everyone dials in and stays connected clearly.

Number porting and onboarding

Keep the number your customers already know. We handle full concierge migration of your existing business numbers and set up your whole system for you, so the switch to Luna Tech is smooth and you are up and running without downtime or a stack of manuals to figure out.

Luna Tech support

Real help from real people. Our team handles your setup, questions, and any hiccups. Personal America-based customer support means you are never stuck on hold with an overseas call center. Every plan includes Luna Tech support, and Platinum adds priority support that moves you to the front of the line whenever you need us most.

Call recording

Preserve and archive every phone call so you can retrieve important details later. It is perfect for training new staff, settling "who said what" questions, and making sure nothing important slips through the cracks. Gold keeps your recordings for 60 days and Platinum stores a full year of history, while Silver can add recording anytime for $5 per user each month.

AI Insights (Sentiment Analysis)

An AI-powered communication tool that analyzes your customer conversations in real time, providing insight into customer sentiment and call topic summaries. This feature includes:

• Real-time transcription plus AI generated summaries
• Sentiment scoring on calls and meetings
• Call topic summarization

Ai Insights requires call recording to be enabled or subscribed to on your plan.

Professional greetings and hold music

Make a great first impression before you even say hello. You get studio-quality voice greetings and pleasant on-hold music with commercials that make your business sound polished and established, even if it is just you answering the phones. Included on Gold and Platinum, and available on Silver for $20 per month.

CRM integration

Connect your phone system to the customer software you already use. Calls, contacts, and notes sync automatically, so your team sees who is calling and their full history the moment the phone rings. That means less manual data entry, faster service, and a clearer picture of every customer relationship. Included on Platinum, and available on Silver or Gold for $18 per user each month.

eFax

Send and receive faxes through email or a user-friendly web portal, with no fax machine, no extra phone line, and no paper jams. You keep your existing fax number and get every fax as a convenient email PDF, which cuts ink, toner, and paper waste out of your office. It is ideal for signed forms, healthcare and legal documents, and anything a customer or vendor still needs to fax over. Included on Platinum and available on any plan for $15 per month.

eFax with machine integration

Conveniently connect your existing all-in-one or dedicated fax appliance to the electronic fax service. This includes all features of the e-fax service with the added convenience of sending and receiving faxes from a traditional fax machine or all-in-one printer.